Internal Communications and Community Engagement Coordinator

Summary

The Internal Communications and Community Engagement Lead owns the quality, timing, and discipline of BFIS internal communications. This role reduces noise by editing, sequencing, and scheduling messages through clear channel rules and a consistent rhythm. The role supports major school moments by managing event communications (information and messaging).

Reports to : Director of Communications and Marketing

The role collaborates closely with: Division Leaders, Operations, Admissions, EdTech, Front Office, Learning Leaders, staff and teacher leaders as appropriate.

Guiding Principles 

  • Reduce overload and protect attention
  •  Make information easy to find and act on
  • Write for a multilingual community with simple structure and clear calls to action
  •  Communicate with respect, discretion, and consistency
  •  Keep student privacy and safeguarding at the center

Essential Duties and Key Responsibility Areas

Internal Communications Ownership

  •  Manages internal communications through approved channels (parent/staff app and other defined internal tools)
  •  Collaborate with Marketing Growth Coordinator to manage and publish content across BFIS social channels, including LinkedIn, and maintain a consistent posting cadence aligned with recruitment priorities.
  •  Edits, sequences, shortens, and schedules messages from leaders and teams
  •  Enforces lead times and channel rules, including what belongs in the app vs email vs website
  •  Maintains the master internal communications calendar and weekly planning rhythm

Editorial Quality and Clarity Coaching

  •  Improves readability, tone, and structure across internal communications
  •  Coaches colleagues on writing for families and staff
  •  Maintains templates for recurring communications (trips, schedule changes, reminders, policy updates)

Content Capture

  •  Captures lightweight, opportunistic internal-use content (i.e. simple photos and short video clips for internal communications (parent/staff app, internal updates), especially during key community moments
  •  Coordinates with staff to collect usable images and stories using clear guidelines
  •  Ensures consent, dignity, and safeguarding expectations are followed before posting
  •  Maintains basic organization of internal-use images and submits strong assets to the marketing role when relevant

Multilingual Communication Practice

  •  Implements BFIS multilingual communication rules (what is bilingual, what is summarized, what is English-first)
  •  Coordinates translation workflows within agreed capacity and timelines
  •  Flags where language choices may create access gaps and proposes practical fixes

Event Communications Lead

  •  Lead the BFIS event planning process, running monthly calendar meetings with leadership, operations and pedagogical teams to ensure all school events meet expected timelines, expectations and are aligned with the schools mission and values,
  •  Produces event communications: invites, key details, FAQs, reminders, day-of updates, post-event recap where appropriate

Safeguarding, Privacy, and Data Care

  •  Applies safeguarding and privacy expectations to internal content, images, and distribution practices
  •  Coordinates with EdTech on distribution lists, access permissions, and secure workflows
  •  Escalates risks, errors, or sensitive issues quickly and appropriately

May be assigned additional duties or tasks or other requirements as directed by the Director of communications and marketing.

Skills and Requirements

  •  Bachelor’s degree or equivalent professional experience in communications, education operations, journalism, or related field
  •  3+ years experience in communications, editing, or school-facing communications work
  •  Excellent written English and strong editorial judgment
  • Strong organization and ability to manage competing deadlines with calm consistency
  •  High level of attention to detail
  •  Comfortable working with multiple stakeholders while upholding and enforcing standards
  •  Proficiency in photo editing software (Photoshop or similar)
  •  Proficiency in video editing software (Adobe Premiere or similar)
  •  Working knowledge of graphic design programs (InDesign, Illustrator, or similar)
  •  Basic understanding of content management systems (CMS), preferably WordPress
  •  Experience with email marketing platforms (Mailchimp or similar)
  •  Willing to attend school events and may occasionally work outside of school hours

Preferred Skills and Requirements

  •  Experience in international schools or multilingual communities
  •  Working proficiency in Spanish; additional languages an asset
  •  Experience with school communication apps, email tools, and content calendars
  •  Comfort with accessibility basics (plain language, readable formatting, headings, link clarity)
  •  Experience supporting communications around school events and complex schedules

Visit our website for more information on the job requirements, and if you meet them, we encourage you to apply via the BFIS website: https://www.bfischool.org/about-us/careers